Frequently Asked

  1. 1

    Is Vital Compact suitable for me?

    Yes, if you are one of the millions of people who suffer from some degree of urinary incontinence. Vital Compact strengthens the pelvic floor muscles giving you back the control you need to prevent those unwanted ‘little accidents’.

  2. 2

    How do I if it treats my type of incontinence?

    Vital Compact treats Stress, urge and mixed incontinence. If you are uncertain about whether or not it is suitable for you, contact us directly or discuss with your clinician.

  3. 3

    How does Vital Compact work?

    Vital Compact uses neuromuscular electrical stimulation (NMES) to strengthen your pelvic floor through cycles of contraction and relaxation delivered through comfortable garments worn around the upper thigh and buttock area. It accurately targets the entire pelvic floor which is essential to help you get the best possible treatment outcome. Regularly applying this cycle of contraction and relaxation will help to improve your pelvic floor muscle tone, strength, endurance and overall control.

  4. 4

    What does Vital Compact do?

    Vital Compact uses a unique and patented technology called Multipath™ to strengthen and rehabilitate your pelvic floor muscles, helping you to regain confidence and control. It can also treat those sudden, uncontrollable urges to ‘go’ by easing overactivity in the muscles that control your bladder.

  5. 5

    What is Multipath?

    Multipath™ is innovative, highly unique and patented electrode communication. It works in such a way as to maximise the amount of muscle tissue recruited whilst still ensuring the comfort of the user. The more you use Vital Compact, the more Multipath™ will improve your pelvic floor strength and control. And the stronger and more controlled your pelvic floor, the easier it is to stop those ‘little accidents” from happening.

  6. 6

    What is the difference between Vital Compact and other incontinence solutions?

    Vital Compact treats the cause, not just the symptoms of urinary incontinence. While other solutions such as pads or absorbent underwear help to mask the problem, Vital Compact delivers effective and comfortable muscle stimulation that helps to strengthen your pelvic floor. It does this without the need for an internal probe which most other solutions require.

  7. 7

    Who should not use Vital Compact?

    You should not use Vital Compact if:

    • You have a cardiac pacemaker, implanted defibrillator or another implanted electronic device
    • You are pregnant
    • You have an implanted metal device in the abdominal or pelvic areas, including an Intrauterine Device (IUD, contraceptive coil)
    • You have epilepsy or if you are under medical supervision for cognitive dysfunction.
  8. 8

    Can I consult my clinician about using Vital Compact?

    Neurotech recommends that if you are unsure of Vital Compact’s suitability for you, and for optimal use of the product for your condition, you should speak to your clinician.

  9. 9

    Will I find the sensation comfortable?

    We’ve designed Vital Compact to deliver effective, comfortable muscle stimulation. If you experience any type of discomfort during your treatment session, you should reduce the intensity of the stimulation to a more comfortable level. As with any treatment programme, it will take time to see results. We recommend that you continue to use Vital Compact for at least 12 weeks to give you the best possible outcome.

  10. 10

    What is the difference between Vital Compact and other pelvic floor stimulators?

    The key difference between Vital Compact and other pelvic floor stimulators is that Vital Compact is completely non-invasive. This means that you do not need to insert a probe to deliver effective pelvic floor muscle contractions.

  11. 11

    What is the difference between Vital Compact and other pelvic floor stimulators?

    To get the best results from Vital Compact it is important that you use the correct size. You will need to take your hip measurement around the widest part of your buttocks. The sizing guide below will tell you which size garment you should use. For more information on taking your measurement please watch the short ‘Taking your measurement video’

    Hip Circumference Size
    86.3 – 107.7cm (34 – 42.4 inches) S
    107.9 - 121.7cm (42.5 - 47.9 inches) M
    121.9 - 127cm (48 - 50 inches) L
  12. 12

    I’m not sure of my hip circumference, how do I know which size is right for me?

    To ensure you choose the correct size garment you should take your hip measurement around the widest part of your buttocks using a tape measure.

  13. 13

    How do I put on the garments?

    For details on how to put on the garments, watch our instruction video or download the Vital Compact Quick Start Guide.

  14. 14

    How do I know what programme to use?

    If you find that you leak when you cough, sneeze or exercise, this is known as stress incontinence and is usually caused by weak pelvic floor muscles. Programme 1 on Vital Compact strengthens these muscles by delivering comfortable cycles of contraction and relaxation which improves tone, strength, endurance and overall control.

    If you find that you often experience a sudden and urgent desire to pass urine, and sometimes leak, this is known as urge incontinence. This is caused by overactivity in the muscle mechanism that controls bladder function. Programme 2 on Vital Compact using a ‘butterfly’ electrode positioned on the sacral area delivers a gentle signal to the nerve that controls this muscle mechanism, helping to control the overactivity.

    It is common to experience symptoms of both urge and stress incontinence. This condition is called mixed incontinence. Treatment for mixed incontinence consists of a combination of the stress and urge programmes.

  15. 15

    I am not sure what type of incontinence I have.

    If you are unsure, speak to your clinician to find out the best approach to treat your symptoms.

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    How do I run a treatment session?

    Watch the set up video on how to use Vital Compact or access the Quick Start guide and instruction manual in the download section.

  17. 17

    What position should I use Vital Compact in?

    You can use Vital Compact in one of three positions

    • Standing, with your upper body slightly tilted forward (with hands resting on a surface eg. table)
    • Lying flat face-up with knees bent
    • Lying in a reclining position face-up, with knees bent

    For more information please watch the application video. You can also download the Quick Start guide and instruction manual here.

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    What level of Intensity do I need to reach?

    How we actually feel the intensity differs from one person to the next. As a guide and for the best treatment outcome we recommend that you should aim to reach a training intensity level of 70-75. This level may be beyond your comfort levels at first which is fine. Most people require a short period of time to familiarise themselves with the feeling of the stimulation so only go as far as you feel comfortable (E.g. 30-40, whatever it may be) and then regularly assess your ability to go up another level or two. However, do not exceed your comfort level. Effective stimulation should be strong but never uncomfortable.

  19. 19

    What does the stimulation feel like?

    As you start to increase the intensity you will begin to feel stimulation in the muscles in the lower buttock area. The stimulation comes in phases of relaxation and stimulation. This could be described as a mild tingling sensation and as you continue to increase the intensity level this stimulation will turn into a contraction. The contraction will feel like the muscles are tensing and lifting. This sensation will move from the lower buttocks area forwards, between the legs along the pelvic floor giving you the same ‘lifting’ sensation throughout the pelvic floor. Once you can feel strong stimulation throughout the full pelvic floor you have reached a sufficient level. However, you should never exceed your comfort level. Effective stimulation should be strong but never uncomfortable.

  20. 20

    What happens if I cannot reach the recommended intensity level for the stress program?

    Don’t be concerned if you cannot reach the recommended intensity level during your first treatment session. It may take several sessions for you to reach this level and some may not reach this level. Your aim is to reach a level that delivers as strong a contraction to the pelvic floor as possible without causing discomfort or pain.

  21. 21

    Do you need to manually contract your pelvic floor when using Vital Compact?

    It is not necessary to do pelvic floor exercises while the programme is running. However you can continue with your pelvic floor exercises any other time.

  22. 22

    Is using Vital Compact the same as doing pelvic floor exercises?

    Vital Compact uses multipath™ technology to ensure that you are activating the right muscles in the right way every time. Pelvic floor exercises require the voluntary contraction of those muscles and finding them can be difficult.

  23. 23

    How many times a week should I use Vital Compact?

    If using Vital Compact to treat stress incontinence you should use it 30 minutes per day, 5 days per week.

    If using Vital Compact to treat urge incontinence you should use it approximately 3 or 4 times a week, every second day.

    If you want to treat mixed incontinence you should alternate between Stress and Urge programmes every other day.

  24. 24

    How long do I have to use Vital Compact for?

    We recommend that you use Vital Compact for at least a 12 week period to achieve the best results. Thereafter you can continue to use it twice a week as part of your maintenance programme.

  25. 25

    Do I have to complete 30 minutes each time I use Vital Compact?

    If you find yourself unable to complete a full 30 minute session, you can break it up into shorter sessions which can be done more frequently e.g. 15 minutes done twice daily or 10 minutes done 3 times per day. The goal is to amass a cumulative 30 minutes use per day.

  26. 26

    Can I use Vital Compactmore than once a day?

    We recommend that you use Vital Compact for a maximum of 30 minutes per day to ensure you do not overwork the muscles and cause fatigue.

  27. 27

    How long before I start to notice an improvement?

    Clinical research has indicated that users began to notice an improvement after just 4 weeks of treatment. For best results, we recommend that you use Vital Compact for at least 12 weeks.

  28. 28

    I’m getting a warning symbol on my screen, stating that certain electrodes are not making contact?

    Ensure that all electrodes are making full contact with the skin before you increase the intensity. If this problem persists, check the Problem Solving Guide in your instruction manual or contact us.

  29. 29

    How long does the battery charge last?

    A full battery charge from flat will take 5 hours. Battery life depends on the intensity of muscle stimulation being delivered from your controller but it should be possible to get 5 – 10 treatment sessions from a fully charged battery

  30. 30

    How do I know when my treatment session is complete?

    The treatment session is complete when the counter reaches zero. The display will flash “00:00”, the stimulation will stop and the controller will beep to indicate the end of the session.

  31. 31

    How do I know when to replace the electrodes?

    You should replace the electrodes when they become visibly worn or dried out. When this happens you will see a warning symbol on screen, and you will be unable to carry out a treatment session.

  32. 32

    What should I do if I have a problem with Vital Compact?

    Please refer to the problem solving guide in your instruction manual. If you cannot find the solution there, call us or email us.

  33. 33

    The stimulation is uncomfortable, how can I improve this?

    With Vital Compact, you control the intensity of the muscle stimulation. The stimulation should be strong enough to give you a good pelvic floor contraction, but should never be uncomfortable or painful. If you are experiencing discomfort, reduce the intensity of the muscle stimulation to a more comfortable level. As your pelvic floor muscles regain strength over time, you will be able to endure a higher intensity of muscle stimulation – much like your general fitness would improve with regular exercise.
    Uncomfortable stimulation may also occur when the electrodes have dried out. You should check the condition of them regularly and replace if necessary.

  34. 34

    Who can I talk to for more information?

    Click on ‘Contact Us’ to see how you can get in touch.

  35. 35

    What is the Vital Compact warranty?

    Bio-Medical Research Limited (BMR Ltd.) warrants (a) that your Vital Compact controller will be free from defects in material and workmanship for a period of two years from the date of original purchase and (b) that the Vital Compact garments will be free from defects in material and workmanship for a period of six months from the date of original purchase. These warranties do not apply to the batteries supplied with your product and also exclude consumables such as the electrodes. Should your controller or garments develop a fault within the warranty period, BMR Ltd. will replace or repair it/them free of charge, provided the controller and/or garment:

    • have been used for their intended purpose and in the manner described in this instruction manual;
    • have not been connected to an unsuitable power source;
    • have not been subjected to misuse or neglect;
    • have not been modified or repaired by anyone other than an approved BMR Ltd distributor or agent.

    This warranty complements existing applicable national guarantee obligations and does not affect a consumer’s statutory rights.

  36. 36

    I have an intra-uterine device (IUD) or Mirena coil fitted. Can I use Vital Compact?

    You cannot use Vital Compact if you have an IUD or Mirena coil fitted which is made from any electrically conductive material, such as copper.

  37. 37

    I have had pelvic surgery. How soon can I start using Vital Compact?

    Please consult your clinician before using Vital Compact if you have had any type of pelvic surgery.

  38. 38

    How soon after giving birth can I start using Vital Compact?

    Please wait a minimum of 6 weeks after giving birth before using Vital Compact, and always consult your clinician first.

  39. 39

    How soon after having a caesarean section can I use Vital Compact?

    Please wait at least 3 months after a caesarean section before using Vital Compact, and always consult your clinician first.

  40. 40

    Can I use Vital Compact when I have my period?

    Please wait until the heavy days of your period have finished before using Vital Compact.

  41. 41

    Will Vital Compact help to improve sexual function?

    A strong pelvic floor can help to improve sexual function. Vital Compact can assist you to build and maintain a healthy pelvic floor through regular cycles of pelvic floor muscle contraction and relaxation.

  42. 42

    What clinical research is there to support Vital Compact?

    Please view the ‘Clinically proven results’ section for further information.


Vital Compact offers strong, effective muscle rehabilitation of your pelvic floor muscles. It works by activating and exercising these muscles using stimulated contraction and relaxation cycles. These cycles help to repair, maintain and build pelvic floor muscle strength.