DELIVERY & PAYMENT INFORMATION

Delivery Notifications
Ireland:     1800 511 511 FREE

Delivery Charges
Ireland: FREE

Delivery times
Ireland    1 – 2 Working Days

Please note that all Neurotech Vital product deliveries must be signed for. This does not apply to replacement pads, consumable parts and batteries. 

Deliveries normally take place Monday-Friday between 9.00am - 5.00pm, so please bear this in mind and specify an office address if necessary.

If you wish to make a change to your delivery details please contact our office as soon as possible.

If you would like to contact our Customer Service team in relation to any questions: 
Call us  Ireland:  1800 511 511 FREE
or email us: info@neurotechvital.ie

RETURNS AND REFUNDS
We want you to be completely happy with your purchase.  If you believe your goods have been delivered in error, damaged, or if a fault appears during the warranty period of the goods being received, please contact our Customer Service Department for further help. If your problem cannot be resolved by telephone or email then we will ask you to return any affected goods to us.  Please read the following to ensure you follow the correct procedure:


IF YOU HAVE RECEIVED INCORRECT OR UNWANTED GOODS:

  1. E-mail us at info@neurotechvital.ie or alternatively call the Customer Service Department on 1800 511 511
  2. Our Customer Service Department will then advise you how to return the item to us. 


IF GOODS ARE DAMAGED OR FAULTY:
If you believe your goods have been delivered in either a faulty or damaged condition, or a fault appears during the warranty period of the goods being received, please follow these steps:

  1. E-mail us at info@neurotechvital.ie or alternatively call our Customer Service Department on 1800 511 511. 
  2. The Customer Service Department will carry out a troubleshooting exercise with you to establish if your goods are being used correctly or if they are actually faulty. If the Customer Service representative believes your goods to be faulty or damaged they will ask you to return the goods to us.
  3. Our Customer Service Department will then advise you how to return the item to us. 
  4. Once the faulty product has been received, we will either send you a replacement product or, if that product is no longer available, send you a product of equivalent value (this will need to be verified by the Customer Service representative before a product is sent to you).


TERMS AND CONDITIONS:
All goods returned to us, whether incorrect, unwanted, damaged or faulty, will only be accepted if the following terms and conditions are met:

  • All goods are the customer’s responsibility until received by Neurotech Vital.  It is advisable to return your product by a traceable method.
  • In the case of a faulty unit we will only ask you to return your controller unit.
  • It is not our policy to refund postage and packaging.